Client Support
client advisors
Our master tailors and advisors are available to assist you with custom measurements, collection details, and order tracking.
Artisan Inquiries
Please feel free to connect with our atelier for inquiries regarding material sourcing, active order modifications, or custom sizing requests.
Email Support
help@leuvie.com
Bespoke Phone Line
+90 (212) 555 0100
Operating Hours
Monday – Saturday, 09:00 – 18:00 (GMT+3)
send an inquiry
Client Assistance FAQ
We offer specialized sizing suggestions on each product detail page. For customized assistance, click "Notify Advisor" or email our master tailors with your measurements (bust, waist, hips) at help@leuvie.com.
Dedicated to the slow-production philosophy, each order is finished individually. Domestic shipments within Türkiye are delivered within 2-4 business days. International express shipping via DHL is prepared and dispatched within 3-5 business days.
We accept complimentary returns on all pristine, unworn pieces with secure security tags attached within 14 days of delivery. Garments must be returned in their original packaging and follow our structural preservation guidelines.
Our physical Istanbul atelier offers bespoke fittings and tailored customizations for VIP clients. Please contact us via phone or email to set a private appointment with our lead tailoring designer.